The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, R.Voss, C.(2012)
, The impacts of e-service quality on customer behaviour in multi-channel e-services
, Total Quality Management and Business Excellence - 7-8.
, https://doi.org/10.1080/14783363.2012.661139
The effects of service failures and recovery on customer loyalty in e-services
Sousa, R.Voss, C.(2009)
, The effects of service failures and recovery on customer loyalty in e-services
, International Journal of Operations and Production Management - 8.
Operational implications of manufacturing outsourcing for subcontractor plants
Sousa, R.Voss, C.(2007)
, Operational implications of manufacturing outsourcing for subcontractor plants
, International Journal of Operations and Production Management - 9.